But really wasted his afternoon. We will take your comments as our main improvement tools. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. The porters were great. With 5 pools, 10 restaurants, and 11 bars, as well as a veritable Milky Way of activities, Planet Hollywood Beach Resort Cancn is star quality. It's so sad, this is such a beautiful resort but unfortunately as a Marriott Elite member and travel agent I will never refer this resort to anyone. There are lots of activities to do if you choose. It was a really long shuttle 1.5 hours on way there. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. Unlock Member Rates! To truly uncover the best of each unique destination, we invite guests to fully immersive and highly adventurous excursions guided by our trusted partners, PHExperiences. A body lies in the street in Cancun - as the town is gripped by . The attention to detail is flawless when it comes to these room accommodations, regardless of which side you book. Lined up at 2:30. We tipped and even with tipping the service was just ok. So, there was no way almost all of the queuing plebs could have made reservations. We are pleased to know that you enjoyed our facilities and activities. The next time someone with us went at 12:45 to wait until 3:00. Overtime Sports Bar. The second time we went later. The next time someone with us went at 12:45 to wait until 3:00. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Where Hollywood meets Bollywood. Grab a drink, sit back and enjoy the beautiful view! We went early the first time right at 6:00. Couple in lobby with computer. However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. There are lots of activities to do if you choose. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. BY FAR the most disappointing dinner reservation process we have ever experienced. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. PHabulous regards, Jonathan Iriarte General Manager. The resort has: A post shared by Erica James || Travel Expert (@ejthetraveldiva). 2023 Planet Hollywood Cancun. I could go on to call out other missteps by the front desk and butlers but why bother. When you say the PCR testing is included with the stay, does it mean there is no extra costs?? Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. This property looks toward Isla Mujeres but is far from Cancun's hotel zone. Lol! Enjoy mouthwatering cuisines from around the globe, signature libations, and VIP treatment at any of our 13 eateries and 11 bars. We had no difficulty finding chairs at either the pool or the beach. Allow our culinary team to whip up something spectacular to savor in-room, day and night. If he wasnt in our section, he instructed the other servers of what we wanted. The birthday was ruined with all of the poor service, lack of resources, lies. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. Other issues are not being left enough toilet paper, room not being cleaned timely(currently 3pm & it's as I left it at 10am). Due to the recent U.S. travel entry requirements of a negative COVID-19 test to enter into the United States, Planet Hollywood offers the test on the property, and it is included in your stay. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. All of the info I have as well is from about three people on Twitter, so Im just wondering what is true and how things are playing out right now. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? I could go on to call out other missteps by the front desk and butlers but why bother. per adult (price varies by group size) Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2. Thanks. Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. They werent appealing when it was so nice outside. We ate at Shores outside. Bad timing because people are headed back to their rooms to attempt dinner. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. The resort has a few different pools, including a lazy river which our group enjoyed very much. I will share your comments to the staff. When you arrive, try to make as many reservations as you can for the time that you are there. from one central panel. Market data provided by Factset. The food there was tasty and pretty quick. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The good: We arrived to applause as we entered. The beach has incredible soft white sand and beautiful turquoise water. This material may not be published, broadcast, rewritten, or redistributed. 55. We enjoyed the Lazy River and playing Bingo. You have to empty it lots. Not as good the second time. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. Both were stocked daily with water, assorted soda, beer and snacks. Legal Statement. A man and a woman were found dead inside the vehicles trunk parked outside the Chedraui de la Multiplaza shopping mall, according to the report. Authorities made two of the eight grisly discoveries at midnight Monday in the trunk of a taxi, Rivera Maya News reported. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. Wonderful experience overall. Our check in was fast. Let our collection add to yours. Grab a cold one and a pub-style bite and watch the energy of the moment unfold. Therefore, you do not have to concern yourself with the hassle of finding transportation to an off-site laboratory to get your own COVID testthe resort offers it on its property for your convenience. Ours were Viri and Tharvin. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. We are not Star Class and have had no issues getting into them. Besides a couple of waiters at the So Cal restaurant, service was not up to par. Yonathan is the best! Blue Diamond Hotels and Resorts Inc. All rights reserved. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). 2 of our 3 rooms were close together. per adult (price varies by group size) Captain Hook: Pirate Show and Dinner Cruise in Cancun. He got us in. But really wasted his afternoon. Absolutely terrible service in regards to trying to eat a meal. The U.S. State Department issued a travel advisory earlier this month, telling travelers to exercise increased caution in Mexico due to crime.. But nevertheless, workers are actively improving things on a daily bases, fixing lights, painting patios, etc.. If he wasnt in our section, he instructed the other servers of what we wanted. Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. Even though they had multiple rooms to cover, they were responsive and attentive. Be sure they will be even more motivated. We are not picky. Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres. However, it did end promptly at 10:30. We've had issues getting pool towels, wash cloths & bathroom towels daily. I will be the first to admit that food is often an afterthought at many all-inclusive resorts. The lazy river and flow rider were excellent. Director's Suite. Visitors from Spain, Belize and Uruguay have been among those killed. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Lined up at 2:30. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. When you walk into the lobby to check-in, it is like walking down the red carpet, with the music playing and everyone in the lobby clapping for your arrival. Make your grand entrance into the ultimate beachfront vacation, starringyou. He got us in. The beach was beautiful. We also ate at Italian twice. Service was good but not great. complimentary bottles of wine in the room. Been here 2 days so far. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Good hotel, average food, horrible Star Package experience. I could go on and on about how bad this experience was. You must take the test no more than three days before your flight. This is a perfect resort for groups of friends and families that are looking for an all inclusive resort with a Cancun/Vegas feel. The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Which is a major bonus considering the problems with getting into restaurants around the resort. It was much louder. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! 98% of travelers recommend this experience. Yonathan is the best! Comedy Shows. Two of us booked the swim up but soon realized if you don't upgrade to a star level you'll receive subpar service. They never did the arcade or trampoline park. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. We found the food and drink to be good. Service was fast and friendly so no complaints there. The food was so so. Both were stocked daily with water, assorted soda, beer and snacks. 3:00 pm, Check-out: Mutual Fund and ETF data provided by Refinitiv Lipper. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The surf was rough. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? One night we went right at 6 again. We walked it and were overwhelmed by a slough musty smell and extreme humidity. Our experiences at the restaurants were mostly good. [removed] We had Star Class which came with a Butler. Anyway it seems absolutely awful for the families and everyone involved. 1,088. Hi if we are on the family side could we go hang on the adult side? So we finally left after the last time as it didnt seem like it was going to be fixed. Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Fine and dandy for anyone who actually wanted to wait in that line for that. Blue Diamond Hotels and Resorts Inc. All rights reserved. Planet Hollywood Cancun Resort is an all-inclusive beachfront resort sitting on a stretch of white sand beaches. Tripadvisor performs checks on reviews. Sometimes the waits were long. We ended up getting that fixed on day 3. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? You have to empty it lots. Claim your listing for free to respond to reviews, update your profile and much more. in the morning. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. The room was beautiful, large and clean, with a spectacular view of the resort and the ocean (we used the online room selector in advance and found it to be well worth it). The beach is nice, it feels like home. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Stay connected while youre away with a suite of tech-savvy services. Our kids did mini golf once. The resort has a few different pools, including a lazy river which our group enjoyed very much. Be careful (per Sunwing Website) included in Star. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? They did not love it. riding on horseback through the tropical scenic trails of Costa Rica or v. isiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Blue Diamond Hotels and Resorts Inc. All rights reserved. Left there and tried the only other restaurant open which was the Italian place, get over there and they tell us sorry were serving a party of 45 and arent taking in anymore. So, you'll be happiest if you don't plan to leave the resort during your stay or if you want to do excursions close to the resort. Pay the extra for the star class upgrade. We had Star Class which came with a Butler. Stay connected while youre away with a suite of tech-savvy services. The bartender at shores was better. Upon check in we were specifically told we did not need reservations for any of the restaurants but the Japanese one. Wonderful experience overall. We found the food and drink to be good. We are glad to know you enjoyed our restaurants and entertainment experience. Get your FREE Mexico Travel Guide! Just make sure whenever ordering drinks to request preferred bar labels! due to noise from the bar. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. An Autograph Collection All-Inclusive Resort - Adults Only. I will share your comments to the staff. [deleted] hace 2 a. Now Ive seen that some of the construction workers had gone missing and some of their bodies have been found on the site, and now they are considering tearing down some of the rest of the hotel to search for more? Best customer service! Experience the finest Mexican cuisine at La Cocina Authentic Mexican. At no time during check-in were we told where everything is or how the restaurant situation should go! We are glad to know that our resort and crew exceeded your expectations. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. The surf was rough. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched . We are not picky. The kids enjoyed the grotto bar. Thank you for all the info given. We will take your comments as our main improvement tools. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. Hi any advice on the best time to try and get into the restaurants? Yes, that is what it meant in 2021. My "butler" Lilly was a complete failure. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). Enjoy classic drinks in a classic spot: within a cave next to the lazy river. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. They have many of them so dont be afraid to ask for one. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). Ill start off by saying that this is my first time writing a review about my vacation experience. Biggest issue is eating at their steak house. As for being suppressed. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. It seemed to get really busy on the weekend. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! Ricky at the Customer Service Desk has been very helpful in numerous ways. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. The others were hit and miss. They werent appealing when it was so nice outside. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Service was fast and friendly so no complaints there. The property is big so many different pool options. 96% of travelers recommend this experience. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. Cheeco, Amilyn, Yimin, are just a few that stood out to us. Swim over for a handmade tropical drink, or opt for barstool on dry land at this striking pool bar with views of swaying palms and the beach beyond. Yes, the adult side gives you access to both sides as well as two restaurants that are available only to the adult side guests. Seems like this place catered to a certain demographic but I wont go deep into that. Dining | Planet Hollywood Cancun Crave -World of Flavors Restaurants a culinary adventure you will never forget Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. Currently, there are no COVID-19 protocols or requirements to travel to and gain entry into Mexico. Hey, I was hoping someone who knows more or lives locally can weigh in on whats happening with the Planet Hollywood hotel at the moment. We stayed in a junior swim up suite with our 5 and 3 year old kids. All rights reserved. Get all the stories you need-to-know from the most powerful name in news delivered first thing every morning to your inbox. Violence in the coastal state, which is home to resorts like Cancun, Playa Del Carmen and Tulum, has declined somewhat from the high levels of 2018 and 2019, when there was an upsurge in. The food is amazing at all restaurants, specialty and buffet. 95% of travelers recommend this experience. Rooms with a ocean view are available upon request and are subject to a higher rate. I hope they can find all the missing to give the families some closure. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! Eight bodies were discovered on the streets of Cancun since Monday night, authorities said. Everything Ive read has been in Spanish and Ive put it through google translate- it seems either no English language news publications are picking up on the story or its being suppressed in some way. We had large sharing plates of appetizers and great meals. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, Room categories are not indicative of room views. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. Punta Sam, Carretera, SM 006, Mza 002, Lote 7-8 . Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. We are not Star Class and have had no issues getting into them. Payments made by partners impact the order of prices displayed. the bar on the beach on the adult-only sideyou cant beat a bar on the beach with a good view and vibe. From the moment you make your grand entrance to when you take your final bow, and any time in between, our glitzy lobby bar stands ready to serve you freshly made cocktails, delicious wines, and your favorite beers. This is the version of our website addressed to speakers of English in the United States. Please review, this will take some time. 2023 Planet Hollywood. What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu and selfie-worthy design that will set you on an adventure you will never forget. Stars deserve to get pampered and that's what the STAR Class Bar is for! I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. Dine like a Hollywood A-lister at Star Class Bar & Grill. We waited in line for Hibachi grill 2x. We are looking forward to your next visit in the near future. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched down in Cancun, Mexico. Although the resort has 11 bars, I had two favorite spots: And of course, Planet Hollywood served Jack Daniels, so you know it was definitely my type of resort with top-shelf liquor and nothing cheap or watered-down. We ended up getting that fixed on day 3. Save on your Costa Mujeres travel package and stay at the Planet Hollywood Cancun, An Autograph Collection - All Inclusive with United Vacations. The pool bars were ok. WTF! The buffet was good. Soak up the sun at exclusive beach and pool areas, indulge at the PH Spa, and . Just not sure it was 100% worth it. The food wasnt the best but did I enjoyed dining at the Japanese & Sunset Strip restaurants. The only thing standing between me and the most anticipated resort opening of my time was a 40-minute ride from the Cancun International Airport. We will be coming back for sure. We did bring a few with us and we did use them. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. Get the cabanas and ask to skip the bottle service. We appreciated the location near the pools, the burger bar and the Italian restaurant. Cannoli, tiramisu, and panna cotta. Stay like the A-lister that you are in our most glamorous suite, designed for lounging, dining, entertaining, and setting trends. This is the role youve been waiting for. I hadnt read reviews so this was entertaining and unexpected. Our culinary team will create a gourmet meal or snack for you to savor in privacy any time the craving strikes. We 've had issues getting pool towels planet hollywood cancun murders wash cloths & bathroom towels daily appealing when it was nice. 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