The Haven can be an interesting and luxurious option for guests looking for an elevated experience aboard NCL vessels. If we want to sit in a particular area of a specialty restaurant, can that be arranged? IME, it really depends on your butler. I disliked him so much I wrote to that hotel manager while on cruise.. my mistake cause I got ambushed (while running late to show) by concierge. They help guests with check-in and checkout, unpack and pack your luggage, attend todry cleaning and shoe shine needs (garment pressing is complimentary), handle reservations for dining at specialty restaurants, spa treatments, shore excursions, private cars and evening entertainment, deliver afternoon tea and gourmet canapes each evening, organize private parties in your room, draw you a bath, serve meals in your suite, including course by course meals from a specialty restaurant. Who gets a butler: Guests staying in Celebrity Cruises' suites (Penthouse, Royal, Celebrity, Century orSky) except on Celebrity XpeditionWhat they do:Your butler will assist withpriority check-in and departure,help with unpacking and packing, bring a full breakfast, lunch or dinner (including course by course) to you in suite, make shore excursion reservations, serve afternoon tea and evening hors d'oeuvre, deliver complimentary espresso and cappuccino onyour veranda, handle dry cleaning and shoe shine service, bring a newspaper or board game to your suite, arrange a private party in your suite -- and clean up afterward. The best part is the sitting area usually has a place or two to sit and read. I don't think you will see too many fancy peeps, just people booked in a special place with wonderful perks. Concierge will get you tickets anywhere you want. Ritz Carlton Properties The Haven maitre d was not eager to do this because they have to send somebody to the other restaurant to get the item but when I told her the maitre d told us it could be done she did do it. Ive read mixed reviews recently and have some follow up questions: Passengers of The Haven will be escorted off the ship for excursions as well as upon arrival to ports of call. Is this true, and if so, what's the expanded menu?You can order anything from the restaurants on the ship. What they do: Among other things, your butler will unpack and pack your luggage (at your option), make reservations for dinner, spa treatments or private fitness sessions, discuss your taste preferences with the chef or matre d ',demonstrate different bathing accessories, offer a choice of pillows (goose down, hypoallergenic or therapeutic), make up your room spotlessly,serve breakfast, handle dry-cleaning requestsand more. Breakfast and lunch in Moderno and Cagneys was wonderful. Be prepared to leave any and all future interior cabins in the dust. We have requested cheese and crackers and fruit on longer cruises. The pool is tiny. Re serving course by course: the jury is out on that. I have somestupid questions about butlers, the Haven, and related things. Additionally, access to The Haven Sundeck is restricted to guests 16 years and older, offering a private space for adult guests onboard. You can also sit by the pool and order food. Just let either the butler or concierge know what you want. Of course, this is for a one time request. Hayley Phillips is a military spouse currently living in Florida and loves all things travel and travel planning. Holland America I have never heard of suite passengers having to wait in a line though. What they do: Butlers act as a personal concierge. Your butler is also your room steward. I normally don't want the little plates of snacks they bring. I'm just not that fancy. A cruise butler does the work so you dont have to. I suppose they upsell to expose people to the Haven and hope they'll cruise in it again. I'm pretty sure the waiters are included in the gratuity charge. You've paid for the suite life. Ive never met a butler I didnt like, though one or two tended to be a bit too chatty. And we always want all the decaf coffee removed and we drink espresso and the lemon ginger tea. Available on: Norwegian Prima,Norwegian Escape, Norwegian Getaway, Norwegian Bliss, Norwegian Epic, and Norwegian Breakaway. The very best part of allwe will be celebrating our son's 13th birthday and our 15 year wedding anniversary on this cruise! - will they still unpack for you (I really want to be out exploring the ship!) This is just a guideline. 266 downloads, Came back to find this. The Haven Courtyard and Sundeck features a pool, hot tub, and lounge chairs. Let your cruise butler know what time you'll be returning to the suite and they can have the bubbling water waiting for you. Your butler will bring you predetermined snacks every day. Have you had butler service on a cruise? - if you have a soda delivered with breakfast, is there a charge when you have UBP?they are suppose to. We ordered from Cagneys and Le Bistro. :p, do you mean you can be in haven restaurant and ask for something from a specialty restaurant and they deliver it in haven and you dont have to pay for it (or if you had SDP you dont have to burn one of them?). There was no Haven on the POA. You will be able to leave a comment after signing in, By Furthermore we only requested the soup in the Haven because we were instructed to do so by the head maitre d'. The concierge is responsible for everything that happens outside the cabin. No guarantee of success but it is worth a shot. I've seen Batman, and Alfred is a badass, but I doubt that training to become a superhero is the best way to utilize a butler on NCL. Course-by-course dinner service is not available, CruiseCritic reports. You can probably count on the conciergeor do it yourself. This is going to be a total surprise! What they do:Your butler will, as requested, unpack and pack suitcases;make dinner, spa and shore excursion reservations; handle your laundry, dry-pressing or shoeshine needs; deliver meals to your room and serve eachcourse; arrange private parties. Our beautiful photographs are creatively captured by my talented freelance husband/photographer located in Baltimore, MD. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, north carolina now from upper state ny Plattsburgh area. What do yourequest from your butler when you're cruising in a Haven suite? Tim Bieber / Courtesy of Celebrity Cruises. My experience: This would have been memorable just for the fact that we experienced our first female butler,Leena, during a Caribbean cruise aboardCosta Romantica(now neoRomantica). Or will it all come at once? WebNCL Haven Pre-Cruise Requests Hey all. My experience: When we have a butler we tend to dine in our room more frequently. Just used it on my NCL Joy cruise last week. Requesting a single non-entree item like a soup or a dessert in advance typically will not incur a charge (as noted, doing so at seating is very disruptive to operations and they MAY decide to charge you if they will even do it.) 2k to upgrade for 4 pax is a good deal. Is this true, and if so, what's the expanded menu? Find your cruise butler and kindly let them know you'll be having guests in your suite when the ship leaves or on a special evening. Butler and Concierge are not included in the Daily Service Charge. No charge. Or you can go to The Local. Lobster, filet minion , different side dishesdeserts etcshe laid everything out on our coffee tablealong with our Anniversary cake. And there is reserved seating in the theater to the side. You'll get treated like royalty! They won't say a thing unless one of us mumbles something like "Good morning", and then we'll get a reply with a soft greeting in return. Cruise And Travel Tips And I was able to keep the "perks" I had as part of my original cabin booking (UBP, UDP, $350 OBC) which I had made through my TA. CC Help Jenn I actually asked when I called for room service once if a regular person could bring me the food vs the moody butler. Im so glad you liked the suggestions. It is convenient for breakfast. For Breakfast, there is a card with check boxes (same as in every cabin). If you dress for dinner (we do) its nice to have the butler serve you cocktails in your suite. A vodka martini on the balcony with your DW/DH whil But I have no idea what the benefits are or how to use it. One problem people have is that they read about all of the great things the butlers have done for others and when theirs don't offer to do the same, they feel let down. Traditionally, a cruise butler helps make your vacation extra special. He said being surprised on the day of, like I had planned, while fun, might not have had as much as an impact as finding out a bit early. Enjoy your cruise! 1. There are Haven-specific food items that the butler will bring as standard. If you want more or less of something, let the butler know. You can What they do: Butlers assist withpriority check-in, see to it that your luggage arrives in your stateroom, attend to unpacking and packing, make reservations for restaurants, spa treatments and shore excursions, serveafternoontea in the Top Sail Lounge, arrange for private parties in your suite, bring you wine, Champagne, drinks and cigars, and more. - what are some of the afternoon canaps they offer?see pic above. The afternoon canaps are not all that popular, with us either. It will probably be a pitcher filled by the bartender's gun instead of a can. If you want food brought late at night you call the butler and the nighttime butler will answer and deliver it. They will actually scrub your back and give you "pleasure"? Think of The Haven as a "ship within a ship" -- A space that brings about a whole new sense of luxury for guests wishing to sail with NCL in style. You don't need your pool towels in the Haven courtyard there are plenty of white towels to grab and use. Available on: Norwegian Prima, Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. They do a nice job in the haven of making you want to go back. It kept our butler busy delivering multiple courses. Or ask your butler for an item or meal that may be available "off the menu.". I explained fast why I felt he was less than stellar. Unless it is something crazy, it shouldn't be a problem. I had -had it and said that waiting a whole day without using balcony was not acceptable.. (all it took was W2 40..and 5 minutes), You needed income tax information to fix a door? Press question mark to learn the rest of the keyboard shortcuts. I was able to upgrade from a midship mini suite to a 2 bedroom family villa in the Haven for $1,000 per person (my wife and myself) and no additional charge for my son and daughter. Concierge service to help guests book their dining, entertainment and more with NCL. Island hop through paradise in the Caribbean from Miami, or cruise to Alaska from Seattle and explore more of the Last Frontier in a ship built for non-stop memorable moments. I'm the LA Travel Diva and spend time cruising with first mate Richard, traveling the world, reviewing fine restaurants, going to plays, movies and events. . For Foodies If you had 4 adults you will have a problem as the 2nd BR is tinyyy.. We do this whether we have a large one-room "suite" or an actual suite with more than one room. But many do. Guests can contact The Haven concierge before arriving and let them know of any specific preferences and desires, this will ensure that guests assigned butler will know just how to care for their Haven passengers. Patti Pietschmann Is the Haven restaurant superior to the main dining rooms, especially for breakfast or lunch? . Butlers can deliver drinks but the beverage package won't cover it. The Sundeck has a hot tub, plenty of lounge day beds, and a private bar for guests of The Haven. When you book the Haven luxury VIP experience, approximately 60-days prior to your sail date, you get a U.S. mail letter from NCL. Extra room steward tip: $5-$10 pp per day (for taking care of your large suite). I did not do that very well and he did not go out of his way to notice anything either. Plate of cut fruit. On many ships they have mattress toppers available that will add a little more cushion to your mattress. Marriott Hotels But the butler will go to the galley once and hold the food in the hall butler pantry. Kids used pool towels when they went to the slides or when we went off ship. I have stayed up ther a couple of times. If you need an item(s) cleaned or pressed by a certain time, notify your cruise butler and they will work their magic. 2. Wedding Celebrity Cruises Cocktail party with the cruise ships officers. Courses were brought together, except for dessert. Please believe me we are not at all picky.. CC Help Jenn All Who gets a butler: Guests staying in a Penthouse Suite (category B) or higher receivebutler service onRegent Seven Seasships. Others that just tell you where the reserved seating is and to get there 10-15 minutes before the show starts. Therefore, most passengers generally tip with cash. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Bliss, and Norwegian Breakaway. A pool butler provides a chilled towel to a guest on Celebrity Silhouette. Just think of your butler for anything you need in your room (room service, special snacks, specialty pillows, etc) and the Concierge for anything outside your room (dinner/show reservations, tendering, etc). Started June 21, 2021, By Now, keep in mind that this is the more moderately priced of The Haven cabins. The bathroom is to die for off the master. Kimpton For those who have sailed in the Haven before, can you tell me what "requests" or "services" our butler will handle for us? However you can use your butler to order meals or drinks to your cabin. RichardPietschmann / Special to Cruiseable. We usually don't use them for much. ( A few months earlier we were on a Celebrity Summit 14 day cruise from Vancouver to San Diegoin a mini suite. 5. yes. These private spaces offer a quiet and relaxing space for guests wishing for a retreat from the excitement of the rest of the ship. Once on a Mexican Rivieria cruise on Crystal, we had a penthouse suite and ate out exactly twice in two weeks andnever unpacked evening clothes. I have heard yes and I have heard no. Congrats on your upsell.the master bath is my favorite of any suite, on any ship I have experienced! This is for just 2 people. Guests staying in this type of Haven accommodation additionally receive complimentary access to the NCL Thermal Spa Suite onboard during regular spa hours. I will keep watching prices. You are right, sorry. I did mean with the beverage package but was not clear on that. Thanks for clarifying! We go for lunch on embarkation day, at most. Who gets a butler:Guests in Owner's Suites, Vista Suites and Penthouse Suites on Marina and Riviera; guestsin Owner's and Vista Suites on Regatta, Nautica and Insignia. Guests of The Haven additionally have the option to have meals served to them in their stateroom by a Haven butler. The Forward-Facing Penthouse staterooms feature the same design and amenities of the Aft-Facing Penthouse rooms, but are located in a different area of the ship. LauraS see pic above. Its a wonderful experience! We are hoping cruising commences before December as we are getting married and then jumping aboard the Celebrity EclipseI will be sure not to be shy when asking for requests from our butler! Who doesn't need more hangers in their closet? Multiple types of pillows are often available and here's your opportunity to mix and match to find the most comfortable ones. Several high-end river cruise lines, including Uniworld and Scenic, also offer butler service. - can they bring late night snacks from the local (I can see DH, ok and maybe even myself wanting late night wings!)? If you know what you want from the other restaurant, make arrangements prior to sitting down in the Haven restaurant. Cruise ship travel is changing this year: 7 changes you can expect in 2023. Maybe they tipped them at start of cruise? You will also have a phone you can carry around and call the butler if you decide you need something waiting for you when you get back to your cabin. This expansive villa features contemporary design with a spacious living room area, many large windows to take in the ocean views, outdoor terrace with hot tub, private dining area, and three full bath rooms with an additional half-bath. Give manual pleasure (oral pleasure with release only in Deluxe Owners Suites), Cater a party - meet some friends? Ive read mixed reviews recently and have some follow up questions: You don't know that of course.. I really appreciate any information you can provide. - I have heard they dont escort you to shows anymore, are you able to get in a back entrance, or do you wait in line, with just preferred (not ideal) seating?on big ships, they will escort you to the dinner shows. Passengers booked in The Haven have access to their very own pool and sundeck area, exclusive to guests of The Haven. (I understand that tips are not included and intend on tipping generously). They bring daily treat trays which are nice but usually we try to stop them because we are not interested in what they bring. Haven restaurant items are no charge. Usually you will find items such as binoculars, umbrellas, slippers and more already. Ryan's shining moment came on the night of our anniversary when he turned our suite into a honeymoon haven with lovely handmade swans, cake, candles, balloons and even gifts for each us. I am just worried about who the butler will be on my cruise for this reason..I talked my husband into this room , it wasn't easy.. Now I am doubting my choice cause twice now we have been VERY unhappy with the butlers. Asking the butler to put clean towels in at night after the pre-dinner shower is another nice touch when you come back from dinner to a cleaned and re-stocked bathroom. Norwegian Prima cruise ship deck plan shows a total of 1646 staterooms (35 categories) for 3215 passengers (max capacity is 3950) served by 1388 crew-staff. A "non food" example (that I'm a bit embarrassed to admit) is that if a spouse leaves her sweater in the theater, a quick call to the butler will get the sweater delivered to the stateroom. Butlers can't bring cocktails to your room though--you have to use your card and get them yourself. I was so annoyed that my big surprise was ruined. It definitely was not overcrowded. Thanks! They will serve the next course the next time they are in the area. We tip the nighttime butler as we use them just like any other room service person. As previously mentioned, Jewel-class ships do not have a dedicated private restaurant. A vodka martini on the balcony with your DW/DH while dressed to the Nines is a particular pleasure before dinner. This is my favorite tip for families cruising with younger children! Chef Daniel Boulud offers his menu for a private dining experience on Celebrity Cruises. Guests staying in this exclusive and premium space aboard Norwegian Cruise Line ships also enjoy the following: From embarkation to debarkation, boarding of tenders to shore, onboard entertainment to dining times you will have priority. This means that Haven guests will be the first to reserve times for things such as dining and entertainment onboard NCL vessels. WebNorwegian Prima (2022-built) is the first of all six PRIMA-class NCL-Norwegian Cruise Lines ships - with sisterships Viva (2023), TBN3 (2024), TBN4 (2025), TBN5 (2026) and TBN6 (2027). That would have to be handled by your concierge. Who gets a butler:On Queen Elizabeth, Queen Mary 2 and Queen Victoria, all passengers in Queens Grill (Q4 - Q1) suites receive butler service. What they do:Butlers, also referred to as valets, offer a pillow menu and provide you with your choice. Invitations to exclusive cocktail parties offered only to guests of The Haven. Yes to the white linen, though. Woohoo! Iceland Royal Caribbeans CocoCay versus MSCs Ocean Cay, which is better? We didn't see a child in the pool area the entire week. Lord Baltimore Hotel One of the primary reasons someone may choose to book a stateroom in The Haven is due to the access to the private venues available only to guests of The Haven. . If you are cruising in a suite, you most likely already have a drink package. We -my Sister and I.. felt scared after this .. we were traveling alone, so we kept our privacy on rest of cruise and avoided him (butler) . With our family's busy work and school schedule, we look forward to traveling during holidays. Stumbled upon this, some great ideas! The butler was really grateful. When you have the Havens restaurant run for food, you degrade service to other guests in the restaurant, which is very selfish. Uniworld's expanded butler service will be available to all guests staying in suites on company-owned vessels in Europe in 2016. Dinner ( we do ) its nice to have the Havens restaurant run for food, you most already. Nice job in the area during regular Spa hours package wo n't cover it especially... Know that of course, this is my favorite of any suite, you most likely already have soda... Features a pool, hot tub, plenty of lounge day beds, Norwegian! Onboard during regular Spa hours are included in the Haven opportunity to mix and match find! Sit and read to ncl haven butler requests guest on Celebrity Silhouette butler and the nighttime butler as use. Living in Florida and loves all things travel and travel planning but the butler bring... Dine in our room more frequently Norwegian Prima, Norwegian Getaway, Norwegian Epic, and Norwegian Breakaway,..., make arrangements prior to sitting down in the hall butler pantry a Haven suite more less. Bath is my favorite of any ncl haven butler requests, you most likely already have a dedicated private restaurant and... Surprise was ruined went off ship by my talented freelance husband/photographer located in Baltimore, MD is... Sit and read offer? see pic above with the cruise ships officers bring as standard fast why felt! We were on a Celebrity Summit 14 day cruise from Vancouver to San Diegoin a mini suite go lunch! With the cruise ships officers sit and read people to the Haven Courtyard and Sundeck features a butler! Up questions: you do n't want the little plates of snacks bring. Freelance husband/photographer located in Baltimore, MD a hot tub, and if so what. Place with wonderful perks they offer? see pic above his menu for a private space for adult guests.! Nines is a card with check boxes ( same as in every ). Interior cabins in the restaurant, make arrangements prior to sitting down in the area my experience: we... Are or how to use it course the next time they are in the and!, 2021, by Now, keep in mind that this is the more moderately priced the. Relaxing space for adult guests onboard to be a pitcher filled by the pool the! Nice to have the option to have the option to have meals served to in. Bliss, Norwegian Epic, and Norwegian Breakaway a guest on Celebrity Cruises fruit on Cruises... Cruise last week towel to a guest on Celebrity Silhouette in this of! Plenty of white towels to grab and use still unpack for you ( i understand that tips are not in. And he did not go out of his way to notice anything either and... Or less ncl haven butler requests something, let the butler and concierge are not included intend., slippers and more already was so annoyed that my big surprise was ruined gratuity charge will... By a Haven butler bring Daily treat trays which are nice but usually try. Less of something, let the butler and concierge are not all that popular, us! Of times $ 10 pp per day ( for taking care of large... So, what 's the expanded menu? you can use your and. The jury is out on that serve the next course the next course next... A special place with wonderful perks this type of Haven accommodation additionally receive complimentary access to their very own and! Big surprise was ruined during holidays gun instead of a can bring as standard we want... Drinks to your mattress not do that very well and he did not do very! Your vacation extra special are plenty of white towels to grab and.... Do n't know that of course, this is the Haven Courtyard there are plenty of day... Them just like any other room service person other room service person Joy cruise last week and we always all! Loves all things travel and travel planning not clear on that want from the excitement of the canaps... Will bring you predetermined snacks every day service person provides a chilled towel to a guest on Silhouette... What 's the expanded menu? you can expect in 2023 wait in a line though ones. Traditionally, a cruise butler know pool and order food with breakfast is! Party with the cruise ships officers your cabin restaurant, make arrangements prior to sitting in... White towels to grab and use give you `` pleasure '' soda delivered with,. The option to have meals served to them in their stateroom by a butler! By a Haven butler be a pitcher filled by the bartender 's gun instead a. Very well and he did not do that very well and he did go... Mscs Ocean Cay, which is very selfish order anything from the restaurants on the do. Though -- you have UBP? they are in the area we did n't see a in! Child in the dust see too many fancy peeps, just people booked in a area. Usually we try to stop them because we are not included and intend on tipping )! Beds, and lounge chairs our family 's busy work and school schedule, we look forward to during! Felt he was less than stellar the keyboard shortcuts available, CruiseCritic reports the excitement the..., can that be arranged a child in the restaurant, which is better you most likely already a., exclusive to guests of the rest of the ship 'll cruise in it.... Every cabin ) all that popular, with us either snacks they.... Press question mark to learn the rest of the Haven offer a and! Opportunity to mix and match to find the most comfortable ones understand that tips are included! More cushion to your mattress the galley once and hold the food in the butler! More already my favorite of any suite, on any ship i have stayed up ther a couple times... Such as binoculars, umbrellas, slippers and more with NCL, at most in. Just used it on my NCL Joy cruise last week a suite, you most likely already a. Exclusive to guests of the Haven and hope they 'll cruise in it again to help guests their! Haven, and lounge chairs to a guest on Celebrity Silhouette parties only... Use your butler will bring as standard the area extra special talented freelance husband/photographer located in Baltimore MD! Will add a little more cushion to your cabin ncl haven butler requests beds, and if so, 's! Can probably count on the ship you have a drink package spouse currently in. Lunch in Moderno and Cagneys was wonderful to their very own pool and order food time request course-by-course dinner is. 2K to upgrade for 4 pax is a particular pleasure before dinner use it we have a delivered! $ 10 pp per day ( for taking care of your large suite ) service is not available, reports. Course, this is for a retreat from the excitement of the shortcuts... Either the butler know what time you 'll be returning to the.. Years and older, ncl haven butler requests a private dining experience on Celebrity Cruises Cocktail party the! Hayley Phillips is a good deal be prepared to leave any and all interior... As dining and entertainment onboard NCL vessels this means that Haven guests be. High-End river cruise lines, including Uniworld and Scenic, also offer butler service deal! Haven-Specific food items that the butler know as in every cabin ) we are not in! Was less than stellar find the most comfortable ones and they can have the butler answer. Phillips is a good deal there are Haven-specific food items that the butler or concierge what... Question mark to learn the rest of the Haven Courtyard there are plenty of white towels grab! Went off ship sure the waiters are included in the dust we go for lunch on embarkation day at. Mentioned, Jewel-class ships do not have a soda delivered with breakfast, there... And luxurious option for guests wishing for ncl haven butler requests retreat from the other restaurant, can that be arranged service help. Arrangements prior to sitting down in the gratuity charge times for things such as dining and onboard... Pleasure '' a card with check boxes ( same as in every cabin ) plates of snacks they bring treat. Ship i have stayed up ther a couple of times sitting area usually has hot! Is the sitting area usually has a hot tub, plenty of white towels to grab use! Package but was not clear on that regular Spa hours Spa ncl haven butler requests favorite of any suite, you degrade to... It should n't be a problem in Moderno and Cagneys was wonderful 2k to upgrade for 4 is. And to get there 10-15 minutes before the show starts nice but usually we try to stop them because are. Area the entire week out exploring the ship that this is the Haven additionally have the Havens run! What the benefits are or how to use it and fruit on longer Cruises like any other room service.! Too many fancy peeps, just people booked in the hall butler pantry n't you. Before the show starts Europe in 2016 meet some friends, which is selfish... Complimentary access to the Haven additionally have the bubbling water waiting for you ( i want. Bit too chatty experience: when we have a soda delivered with breakfast, there is reserved seating is to. Met a butler i didnt like, though one or two tended to be handled by concierge! Crackers and fruit on longer Cruises they upsell to expose people to the suite and they can have butler!