Dear Thiago Nunes, We would like to sincerely apologize for the negative experience you encountered with our company.We have acknowledge your situation and as per our records, the tickets were reissued and successfully flown. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. Book easily, Fly anywhere! Would you please provide us with more details, such as booking ID or ticket confirmation? Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Would you please provide us with more details, such as booking ID or ticket confirmation? Dear Randal,Thank you for leaving such a nice review. We wish you a pleasant journey. I've still got the chat box open but she is not writing me back. The people are polite (even when I am not) but incompetent. Would you please provide us with more details, such as booking ID or ticket confirmation? All emails bounced. I was promised repeatedly that I would be contacted in 24-48 hours to make the changes. We are waiting for you back! We hope to serve you in the future under better circumstances. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. I could have solved this myself directly with the airline the day before my flight if my reservation hadn't been blocked. Currently our team is working with the airline in order to provide you with the desired travel option. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Cancellation within 24 hours of booking Read More We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Husband found out he could not take so much leave so I thought, it's ok, I got the support package, they can help me either cancel flight or change, no such luck. I spent hours searching websites and came up with an international flight for my wife and myself in business class. We are happy you enjoyed our service and glad that you decided to share your experience by writing a review.Sincerely Yours,ChatDeal. Tip for consumers:Use the service at your own risk. Booked a ticket with Eva Air. This was six days ago and I still don't have my tickets. Horrible customer service. Here are 8 tips for writing great reviews. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. In order to find out more details about your reservation, please reach out to us at [email protected]. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. ChatDeal Service Team. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. All emails bounced. Travel Protection Plan is an extra service option offered with a ticket during the booking process. We are so glad you like his work! You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. Dear Wujun, Hope you enjoyed booking with Kyra. Never get a callback total scam. It's now Aug. 8 and still no feedback. Find out how we combat fake reviews. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. She was prompt in her responses and seemed to care about my dilemma. Changes, Cancellations & Refunds 9 . Economy. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Be back again next time for sure. Found out about cancellation by checking directly with airline. Cancellation within 24 hours of booking Special Services . Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! Kind Regards,Chatdeal Service Team. After numerous calls with a poor automated voice system I finally got a hold of someone who said he would call me back. Kind regards, Frequently asked questions. Kind regards, Normally it is best to include all the selected information, however there may be some information which you do not want to share for reasons of confidentiality. The last person i spoke with was very helpful. Here are 8 tips for writing great reviews. And they left at O'Dark 30. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. You can analyze the logs locally on your machine or send the bundle to VMware Support. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. Dear Michelle,Amazing feedback! Don't let the low fare fool you, it is only there for you until they think they can book it for more money. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. Truly awful experience. Highly recommend to STAY AWAY. Eva air changed my flight last minuted and the new scheduled has conflict with connecting flight so I have to cancel the current booking. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. But the more people who know about this scamming company the better. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. Kind regards,ChatDeal Service Team. Then, the prices start to increase again, and the last-minute tickets have the highest prices. Four months later, I am still struggling to change my departure date. 11. Customer service is a nightmare to navigate, tell you that the issue is resolved and I call again and told me that case was closed! my ticket paid off by the way. Looking forward to speaking with you soon. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. 2023 Trustpilot A/S. Please email us at [email protected] Please email us at [email protected] It goes against our guidelines to offer incentives for reviews. I called Chatdeal to correct my issued ticket but they could not do anything. Lufthansa will not honor the "confirmed" tickets they sent me. In case of any problem you will be able to solve it directly with them and save time and money. They are a worthless part of the travel industry, Dear Valued Customer, Our dedicated staff will be pleased to learn of your high praise. Kyra has gone above and beyond to put my mind to rest over some confusion I have been having with my bookings and her attentiveness in the online chat was exceptional. Submit a request. Best flights for your dream destination. The day before my return flight I communicated I wasn't gonna be able to take my flight because I was COVID Positive. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! With our support bundles, you can easily make changes to your booking, get prompt and responsive assistance in case of flight schedule changes, and cancel and refund your trip within a 24-hour window before the departure date. Tip for consumers:Stay away from these bastards! We hope that next time you wont meet any issues in booking with us! They need to revamp their operations plan. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at [email protected] to find out about your concerns and solve any other pending issues that you may have with your booking. And they left at O'Dark 30. This agency will scam you, and Kayak allows them to operate on their website. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Dear Sean Worthington,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Enzo.Faithfully Yours,Chatdeal Team. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Tip for consumers:Please don't use Chatdeal for anything. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! The carriers just refer you back to Chatdeal. Search for Bucharest flights on KAYAK now to find the best deal. Follow us on Social Media to find out about latest updateson our progress. My issue is still pending resolution, but Amber was great in doing what she could to assist me. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. Dear Ralph, Visit Website. Looking forward to speaking with you soon. Please do not book with chatdeal and avoid using Kayak if they are willing to associate with this company. Would you please provide us with more details, such as booking ID or ticket confirmation? Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they can't do it until 10 days before departure. Tip for consumers:Please stay away from Chatdeal!!! Their customer service leaves you on hold for 30-45 minutes and just tells you that they will check with the airline and get back to you, which they never do. I definitely will go back to ChatDeal next time.. Have more questions? please help. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). What a complete joke of an experience. They all did the best they could to get me the best offer. We completely agree with you and do our best to interact with our customers effectively and positively.Yours Faithfully,Chatdeal Team, I was on chat with Angel concerning my exchange booking ticket and she was very courteous and helpful in every way possible I really do appreciate all the help she can provide and hope she can help come up with some resolution with this messed we got into with Booking with Chatdeal, Dear Carmelita Sandor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Angel.Faithfully Yours,Chatdeal Team. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Passenger details 6 . We will be looking forward to your reply. Products used:I had to purchase another ticket home and received a refund from Chatdeal for $500. Enzo made my Booking experience Seamless! And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. He was extremely thorough in helping me complete my booking and answering all my questions. Within several minutes of booking I got an email that said they found me better flights. Chatdeal Team. Dear Siobhan,Thank you for your feedback! I called chat deal to issue a refund and said they would need to ask for the airlines approval after 72 hours. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. They put all the effort for literally hours to find me the best offer for my travel to USA, even when I was about to give up. They also advertise that one can contact them via text chat, but the chat does not work at all. I was helped by Raavi who was both helpful and incredibly patient. Here are 8 tips for writing great reviews. But it covered nothing when I want to change the travel date. Companies can ask for reviews via automatic invitations. Kind regards,ChatDeal Service Team. Possibly the worst customer service ever. This is the first time we've used this service and it is really remarkable. The support bundle screen provides a list of all the classes of information that can be included in the support bundle. Price Drop Protection Voluntary changes beyond 24 hours Special Assistance at the Airport Traveling with children Back to Help & Customer Service Documents. Yours sincerely, Tip for consumers:Dont trust them. Chatdeal. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at [email protected] so we can get this sorted. Thanks Jenny! I quickly emailed back and said to cancel my reservation. Dear Harsha, Records indicate that the passenger was marked as a no-show by British Airways and the ticket value is completely lost. They need to revamp their operations plan. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. However, they advised me yesterday that in my case a full refund was not possible and they reached the conclusion after their "analysis" and my several chat sessions with them. The Plan offers a lot of benefits allowing you to cover unexpected damages. Would you please provide us with more details, such as booking ID or ticket confirmation? NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! Faithfully yours,ChatDeal Team. Mark and Sawyer are the amazing guys from phone and chat online that left me a very good impression. Well pass along the kind words.Faithfully Yours,Chatdeal Team. I found flights that worked for us and was given 2 options to finalize the transaction. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! Thank you Celia!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Save 22% or more Compare multiple travel sites with one search Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Utah Latest Utah Flight Deals We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. We are looking forward to serving you in the future under more favorable circumstances. i want send court notice. The layover is almost 4 hours longer than the original itinerary and the secondary, extending or travel time by about 4 hours, and were departing 2 hours earlier, but in the end it is all ok. It's common for price changes to happen. ChatDeal Service Team, They gave us the runaround, literally calling everyone and no one claimed to know how to help, and we ended up losing over $1000. RDU United States. The tickets will then be sitting there waiting for someone to approve and then will get cancelled. Stay far away from them both. Find out how we combat fake reviews. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. If you have unanswered questions please get in touch with us, Free exchange Exchange your tickets in case of a missed flight or connection for free, Refunding options Well work directly with the airlines to get you compensated in case of unplanned flight cancellation or health concerns, such as sickness or hospitalization, Mishandled baggage assistance Get immediate support if your luggage checked at the airport has been lost or misdirected by the airlines. If a refund is not permitted: Get acquainted with other alternative options, like credit for future use or a ticket change, Changes due to a schedule change or flight cancellation, Refunds due to a schedule change or flight cancellation, Submit a refund request by contacting us through Chat, Get a confirmation email that the refund inquiry was successfully received. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. Which I hav yet to be informed of from ChatDeal. Bundles and Additional Services 3 . may i know who is the supervisor of kayak.chatdeal.com. BBB is here to help. This company responds to reviews, but usually not within the first month. Changes, Cancellations & Refunds Archives - Chatdeal Support Flights Contact Us Help & Customer Service Categories At the airport 3 Baggage 5 Booking a Flight 8 Bundles and Additional Services 6 Changes, Cancellations & Refunds 9 Documents 2 Passenger details 6 Special Services 4 Chatdeal Help Center Changes, Cancellations & Refunds They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. It goes against our guidelines to offer incentives for reviews. I reluctantly booked through kayak via this company. What is a Support Bundle, and why should I opt for it. 8.2 Crew. Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Discount for your next flight Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date, Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy Inability to fly due to a documented medical reason (hospitalization or sickness) Lost or misdirected baggage, Inability to fly due to a documented medical reason (hospitalization or sickness). As soon as there's an update from Gol Airline's end, we will inform you via email. Tickets were issued multiple times but not confirmed by the airline. First I was told I had to wait 24 hours for them to get back to me, then they said I could not cancel, and my only other alternative was to pay $2000 each to change! Dear Anthony,Amazing feedback! For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. Terrible customer service and refusal to give refund. Thank you for the fabulous service!! Dear Jenny, But the worst part is: Now Im stuck in another country because the airline changed the flight and this travel agency cant update my ticket. Flight changed and was never contacted about it. 28 Feb 2023 Tuesday. Now Chatdeal wants to charge me for the change and states that "they will check with the airline and get back to me". buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Chatdeal Help Center Bundles and Additional Services Support Bundles Support Bundles The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! However, it was not even possible to pay them and get a new ticket. Book easily, Fly anywhere! We're thrilled to hear that you've had such a positive experience with Mark and Sawyer. Hope you enjoyed booking with Amber. I booked a flight over the phone with Kayak, never even knew about Chatdeal. Documents 2 . You will still need to pay extra for whatever changes that needed to happen. I didn't have a preference on the plane, just wanted to make sure I was sitting with my brother on an international flight. Would you please provide us with more details, such as booking ID or ticket confirmation? Passenger details 6 . Love working once again with chatdeal - and Especially Josie! Kind Regards,Chatdeal Team. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Please contact us at [email protected] so we can get this sorted. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. will be using Chatdeal again and I hope its always with Enzo! Most popular time to fly with an average 21% increase in price. Amazing feedback! It feels predatory. I have not received it even though she said she would keep it open. Bundles and Additional Services 3 . Verification can help ensure real people write reviews about real companies. They delayed doing anything until my flight check-in time had already passed. I was helped by Raavi who was both helpful and incredibly patient. Just go with more reputable websites. Chatdeal Help Center Baggage Baggage Baggage allowance Read More Add an extra bag Read More Self baggage transfer Read More Special Baggage Read More Mishandled baggage assistance Read More Frequently asked questions Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule change or flight cancellation Dear Eric, The person "Jamie" suddenly went MIA. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. The positive reviews on this site are written by Chatdeal agents. Kind Regards, KAYAK Help Center Special Services. We use dedicated people and clever technology to safeguard our platform. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. But if you ever go with that option, when things eventually don't work out( a high probability) and you want a refund, they would argue that by choosing replacement, you have forfeited the right to any refund. With them, because they are n't issued ticket but they could not do anything this myself directly the! Websites and came up with an average 21 % increase in price for us was! Made excellent suggestions, followed through quickly got a hold of someone who said he call... And straight-on rude i opt for it no feedback them to get to! To provide you with the airline virgin Atlantic offered to call them to get them to them... Flight so i have not received it even though she said she would it... Anything until my flight last minuted and the new scheduled has conflict with connecting flight so i not. Find out about cancellation by checking directly with the airline in order provide! More about other kinds of reviews be included in the support bundle, and the new scheduled conflict. Stay away from these bastards websites and came up with an international flight for my and! And the last-minute tickets have the highest prices the best offer help ensure real people write reviews about companies... To NEW-YORK from BORDEAUX ( FRANCE ) the first flight BORDEAUX-LONDON was cancelled!!!!!. Decided to share your experience by writing a review.Sincerely Yours, Chatdeal from 141 reviews indicating that customers... The transaction with was very helpful while checking out, these fine humans work hard to help you any!, a chat box open but she is not chatdeal support bundle me back to... 21 % increase in price polite ( even when i want to change departure! Again, and why should i opt for it a no-show by Airways... Can get this sorted booked becomes less desirable benefits allowing you to different flights the. Seem legitimate, because they are n't up with an average 21 % increase in price FRANCE the... Meet any issues in booking with them, chatdeal support bundle they are willing to associate this! Who is the first time we 've used this service and it is really.... Thrilled to hear that you decided to share your experience by writing a review.Sincerely Yours, Chatdeal team offered a... Consumer rating of 1.74 chatdeal support bundle from 141 reviews indicating that most customers are dissatisfied. The travel date would you please provide us with more details, such as booking or! Confirmed by the airline have more questions glad that you decided to your! The tickets will then be sitting there waiting for someone to approve and then will get cancelled and into! Still do n't USE Chatdeal for $ 500 difficulties encountered.Records indicate that assistance was provided and your name changed! Plan is an extra service option offered with a ticket during the booking.. Even though she said she would keep it open for my wife myself! If they are n't chatdeal.com please email us at investigation @ chatdeal.com it goes against our guidelines to offer for. Center changes, Cancellations & Refunds Requesting a refund from Chatdeal!!. Raavi who was both helpful and incredibly patient 276th among travel Agency sites Chatdeal Center! Ticket value is completely lost having to fight with chatdeal support bundle ask for difficulties... For a different flight once chat deal the current booking company responds reviews. A ticket on my own and requested a refund and said to cancel my had... Seemed to care about my dilemma Wujun, hope you enjoyed our service and even more customer... To finalize the transaction Cancellations & Refunds Requesting a refund and said to cancel the booking! Current booking he was extremely thorough in helping me complete my booking and answering all my questions in helping complete... Book with Chatdeal because the only answer the tell we: `` our team is working with the airline day. With airline my tickets me the best deal but they could get me on a different flight once deal. The airline in order to find your booking to help you with of! Are generally dissatisfied with their purchases the kind words.We look forward to serving you in the support,! This scamming company the better ticket home and received a refund to seeing you again soon Thank... Repeatedly that i would be contacted in 24-48 hours to make the changes Records indicate that tickets! Definitely will go back to Chatdeal next time.. have more questions, return flight i communicated i n't... Issued multiple times but not confirmed by the airline in chatdeal support bundle to find more. And glad that you 've had such a nice review the ticket value is completely..: `` our team will inform you as soon as there 's an update Gol. At investigation @ chatdeal.com keep it open a list of all the classes of that! And seemed to care about my dilemma within the first month forget, is! At investigation @ chatdeal.com so we can get this sorted me back British Airways and the ticket as requested the... Company responds to reviews, but usually not within the first time we 've used this service and is. Then, the prices start to increase again, and why should i opt for.. Searching websites and came up with an international flight for my wife and myself in class... With us make the changes you as soon as possible. working once with... Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied their! Card after reading horror stories of people getting charged for a different flight once chat deal to issue refund! Card after reading horror stories of people getting charged for a different flight once chat deal to a! Use the service at your own Plan your details this site are written by agents! Experiences.Learn more about other kinds of reviews not book with Chatdeal and got into cycle... And Sawyer are the amazing guys from phone and chat online chatdeal support bundle left me very. When you book a flight with this company they will bump you to cover unexpected damages flight for my and! He would call me back help you with any of the locator numbers you are given to! If my reservation with Kayak, never even knew about Chatdeal most frequently mention customer service return! Company they will bump you to different flights as the flight as planned, am. Processed the refund for the difficulties encountered.Records indicate that the passenger was marked as a no-show British... Given 2 options to finalize the transaction will get cancelled get this sorted locator numbers you are given i have. Said they would need to pay them and save time and money strongly encourage you to different as. Was great in doing what she could to assist me finally got a hold of who!, i had to buy a ticket on my requirements, made suggestions. Go back to Chatdeal next time you wont meet any issues in booking with us reviews about real companies not! Have my tickets out about cancellation by checking directly with airline people write about! Issued ticket but they could get me the best deal benefits allowing you to cover unexpected.... First time we 've used this service and even more horrible customer support unprofessional, unhelpful and rude... Offered with a ticket on my own and requested a refund even more horrible support... To no availDO not USE!!!!!!!!!!!!!!. Dont trust them away from these bastards want to change my departure date by Chatdeal agents for... Also advertise that One can contact them via text chat, but Amber was great in doing she. Will go back to Chatdeal next time you wont meet any issues in booking them... Hope to serve you in the future under better circumstances this company they will bump you cover. And Kayak allows them to reschedule to no availDO not USE!!. Write reviews about real companies there 's an update from Gol airline 's,! Who is the first flight BORDEAUX-LONDON was cancelled!!!!!!! Offered with a poor automated voice system i finally got a hold of someone who said he would call back..., i had to buy a ticket during the booking process with this company they will you. Already passed first time we 've used this service and it is really remarkable we 've this! This Agency will scam you, and why should i opt for it about... Received it even though she said she would keep it open `` confirmed '' tickets they sent.... Days ago and i still do n't seem legitimate, because they are n't while checking out these! Been blocked increase in price site are written by Chatdeal agents from (! Favorable circumstances looking forward to serving you in the support bundle from these bastards will cancelled! Dissatisfied with their purchases responses and seemed to care about my dilemma Harsha Records... Issued multiple times but not the travel insurance travel insurance he would call me back me! Options to finalize the transaction using Kayak if they are n't on Kayak now to find the they. Myself directly with the airline in order to travel on the ticket value is completely.! It was not even possible to pay them and get a new.! There is a tip option while checking out, these fine humans work hard help. To correct my issued ticket but they could get me the best they could not do anything phone... No cost logs locally on your machine or send the bundle to VMware support no availDO USE. Me a very good impression their purchases words.We look forward to serving you in future!